Title: NOC Manager - DOE - Boulder, CO
Posted: 17/03/2009 21:45:21
Contact: Adam Valdez
The NOC Operations Manager will assist the Service Delivery Manager with enterprise network operations and monitoring, planning and design of the network, and facilitation of required implementations and upgrades. Primary responsibilities lie with oversight of a 7 x 24 Network Operations Center (NOC) containing multiple shifts of Network Administrators and additionally assisting program/process management senior staff. This position requires in-depth understanding of enterprise networks and monitoring systems, formalized operational procedures, network traffic analysis, and process development.

TYPICAL RESPONSIBILITIES
 Act as escalation point for all network related issues
 Develop and review network documentation
 Maintain technical relationships with other dispersed engineering teams
 Assist with network architectural development and project implementation
 Coordinate complex revision and expansion of networking components at widely varied existing sites as well as new sites
 Assist Program Management and Service Delivery Manager in developing robust processes and procedures in support of enterprise network operations
 Ensure operational readiness of networks, systems, applications, and services by implementing best practice Standard Operating Procedures
 Monitor volume, capacity, and bandwidth of systems architecture to ensure growth is managed appropriately
 Establish/Maintain metrics required to measure and determine operational readiness of critical network infrastructure at all enterprise and field sites
 Ensure accurate and timely posting of deliverables (network metrics, ticket statistics, server availability, backups, storage, and daily reports to the morning Customer Briefing)
 Provide status reports, as required, to the Customer and Program Management infrastructure detailing the operational readiness of networks, systems, applications, and services to include performance and capacity measurements as required

POSITION REQUIREMENTS
 Experience supporting large enterprise networks
 Experience working in a process-oriented workflow environment
 Experience working with multi-tiered ticket handling/resolution systems
 Cisco experience including network devices and VPN remote access is preferred
 Strong leadership qualities, and mature verbal and written communication skills required
 Sufficient business operations experience necessary to develop valuable reporting and decision-making support information
 Experience as a member in a team environment
 Ability to work well under pressure, meeting multiple deadlines
 Ability to work independently with minimum supervision
 Ability to communicate clearly with technical staff as well as less technical colleagues
 Ability and willingness to take on additional tasks as assigned
 Experience with Windows and non-Windows server configuration, administration, and monitoring
 Understanding of federal contracting environment a plus
QUALIFICATIONS
 College degree is required
 10-15 years experience with minimum 5 to 7 years experience in a large Microsoft environment, of which at least 2 years were spent in a supervisory capacity
 Certifications:
 CCNA required
 CCNP preferred
 MCSE/MCSA preferred
 ITIL Foundations required
 ITIL Practitioner required within 3 months
 PMP desired

Though primarily a 1st shift position candidate may be required to work second and third shift as well as weekends as necessary to fulfill coverage.
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.


WORKING CONDITIONS: The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. Must be able to lift and carry at least 30-50 lbs.

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
Local Travel Required.