12 March 2010
This section is devoted to articles written by various ITIL consultants, about various ITIL related subjects. The most recent article appears first. The views expressed in these articles are those of the individual author and not ITILPeople.com.
If you have an article you would like to appear on this page then please let us know.
| TITLE | AUTHOR | PUBLISHED |
| The Key to Quality Service Level Management | K. Smet | 04/02/04 |
| The Mathematics of Service Management | K. Smet | 25/11/03 |
| IT Service Management - Making it Happen | K. Ferris | 29/11/02 |
| Keeping your Service Desk staff | K. Ferris | 31/10/02 |
| Recruiting for the Service Desk | K. Ferris | 22/10/02 |
| Achieving a cultural revolution | K. Ferris | 08/10/02 |
| Answering the ITIL Sceptics | K. Ferris | 01/10/02 |
| Configuration Management - Taking the First Steps | J. Harrisson | 10/09/02 |
| Configuration Management: Providing the Missing Link between Operations and Development in Mission Critical Software Projects | M. Shapshak | 23/08/02 |
| Initiating the SLA Culture | I. Logan | 05/08/02 |
| Implementing ITIL? So how do we need to change the organisation structure? - PDF Download available. | D. Wheeldon | 31/07/02 |
| How hard is to create a customized ITSM/CMDB software solution for your company? | M. Shapshak | 11/07/02 |
| Deciding on the Right CMDB Granularity for your MOF/ITIL Implementation | M. Shapshak | 26/06/02 |
