29 July 2010
| 3
Day Service Management Foundation
Course The
Service management foundation course
is a 3-day
Residential Training Course
leading to the ISEB/EXIN Foundation
Certificate in IT Service Management Description This course provides a solid foundation for those seeking an entry-level professional qualification in IT Service Management. It forms the basis for those wishing to progress to the practitioner level qualifications or onto the full Manager’s Certificate. Structure The
course is assignment based, combining
short lectures with individual and
group assignments and mock
examinations in preparation for the
multiple choice ISEB/EXIN examination.
It provides a very good introduction
to IT service Management, and many
organisation have chosen to send some
or all of their IT staff on these
courses, in preparation for an
implementation programme. The
multiple-choice ISEB examination is
held at the end of the third-day of
the course, under the control of an
ISEB invigilator. Course
Documentation Comprehensive
course documentation includes a copy
of the itSMF
IT Service Management pocket-guide. Introduction
to Service Management
Service
Desk/Incident Management
Problem
Management
Configuration
Management
Change
Management
Release
Management
Availability
Management
IT
Service Continuity Management
Financial
Management
Capacity
Management
The course concludes with the formal one-hour multiple-choice ISEB examination, at 15:00 on the third day. The following training providers offer this course (prices in brackets), for booking details please click the company name: If you are taking this course on your own you may wish to purchase some sample papers. These can be bought, at a cost of 12.00 GBP each, by contacting Carrie Mitchell at cmitchell@bcs.hq.org.uk, or on +44 (0) 1793 417 419. |
