04 December 2008
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Day Service Management Awareness The Service Management Awareness Course is a one-day Course which provides a brief yet concise introduction to IT Service Management. The
Service Management Awareness seminar
provides a general overview of the
ITIL Service Management disciplines,
the benefits and justification. This
course is ideal for staff who might be
involved in the periphery of IT
Service Management, or those who are
new to the topic needing a broad,
brief introduction. The seminar is suitable for relatively large numbers and might be used to engender an initial understanding of IT Service Management amongst groups of implementation or project staff. The course may also be of value to manager’s wishing to obtain a broad, yet focused overview of IT service Management. Course
Content Introduction to Service Management
Service
Level Management
Service
Desk/Incident Management
Configuration
Management
Change
Management
Release
Management
Availability
Management
Financial
Management for IT Services
Capacity
Management
The following training providers offer this course (prices are in brackets), for booking details please click the company name: |
