ITILPeople - Business & Management Skills

10 October 2008

5 Day Business & Management Skills

The Business and Management skills course is a 5 day residential training course leading to the ISEB Business and Management Skills certificate.

Description

This intensive course brings together the key business and management skills required by IT professionals.

The course is targeted at IT professionals, particularly those in the area of IT service management who are looking to expand their knowledge and understanding of wider business issues. It is especially suited for those who are relatively new to management, or those seeking a professional qualification as an endorsement of their past experience.

Structure

The course involves a lot of practical assignments, many of which use video recording/playback. The scenarios mirror the most common management situations experienced in business life.

Course Content

	focus on business and management issues
	team working and building
	motivation skills
	problem solving
	decision making
	communication
	report writing
	presentation skills
	interviewing
	negotiating skills
	conflict management
	meetings
	financial issues
	business planning and project management
	personal effectiveness and time management
	customer care; developing a service culture

The following training providers offer this course (prices in brackets), for booking details please click the company name:

CEC Europe Ltd

Fox IT Ltd