Total TOPdesk is the Service Desk Solution that has been developed by OGD software. OGD software is a middle-sized company with enthusiastic people who are all happy to help you work with TOPdesk. OGD software and TOPdesk specialize in structuring and registering you processes. With a very intuitive application you will gain insight into these processes. 

Thousands of IT professionals in more than 1100 companies work with Total TOPdesk daily. The basic application of Total TOPdesk supports the ITIL processes of Incident Management, Configuration Management and Service Level Agreements. The application has a modular structure, enabling you to tailor the software to your needs. We provide additional modules such as Problem Management, Change Management, Project Management and a Web interface.

TOPdesk offers extensive functionalities, such as query wizards, 150 standard reports, e-mail integration, location management, hardware inventory, license management and asset management. Above all, TOPdesk offers excellent value for money.

The TOPdesk ApplicationServer adds great value to TOPdesk. This web interface for Total TOPdesk offers your clients and your engineers the opportunity to communicate via the web. Clients are able to log calls, monitor these calls and also use a Knowledge Base to solve their own calls before contacting the help desk. This diminishes the strain on the helpdesk telephone lines.

Your engineers could also access the TOPdesk ApplicationServer to help them perform all their operational tasks. The web interface offers them the possibility to access the database from any locations or workstation and help their clients instantly. 

TOPdesk offers you a complete solution to help you support all your processes. With this powerful tool you will be able to record and gain insight into e.g. the number of calls handled or which hardware items need to be replaced. 

Do you feel your company is too small to warrant such an extensive service support tool? Take a look at TOPdesk lite. The application is in tune with the core philosophy of all TOPdesk products; it combines straightforward, user-friendly software with extensive functionality.

TOPdesk lite records all incoming service requests. It is clear who handles the call, when it should be resolved and which actions have already been taken. The Configuration Management Database is fully integrated with the Incident Management process, allowing you to track incident history per object. TOPdesk’s inventory tool TOPsis allows you to scan your IT infrastructure directly while processing incidents. Just like Total TOPdesk, TOPdesk lite can be easily integrated with remote control tools such as VNC and your existing e-mail application.

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