Touchpaper are a medium sized company based in Woking, Surrey .  They have a reasonable market share.

Touchpaper have recently release a new version of their Help Desk product (version 6) which is an improvement on the last version.

Help Desk has a good GUI, which works well.  However the way Help Desk works means that the user has to flick between modules to work on different aspects.  If a user is working in the help desk module and wants to update a change they have to change to a separate module.  Some users have said that this is very time consuming, and it would be better if the product was all in one.

Help Desk interfaces to all the leading alerting tools, and can generate incidents from the alerts received.

The web front end is neat and tidy, and gives a lot of the functionality found in the main client.

Help Desk does have some tailoring ability, from the way the user views lists to allowing the administrator to add new fields, allowing for the ability to adapt Help Desk to the needs and requirements of the organisation.

ITILPeople.com believe that overall, the Touchpaper products are solid and capable of doing the job very well.

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