Clariteam empowers better decision making with a service, which transforms communication between Business and IT.  The independent service “Visibility” monitors IT performance and reports in business process terms, this is based on performance and availability metrics from an end user perspective.  IT becomes comprehensible to Business Managers and able to explain its contribution. Critical Business Processes are linked to applications then to the network paths of individual transactions through the IT estate.

Visibilityä  provides support for the following ITIL related disciplines:  

Service Level Management - User perspective SLA monitoring, and reporting capabilities, in terms of Performance and Availability.

Availability Management - Actual service levels delivered are monitored, reported and compared to SLA defined levels.

Capacity Management - Levels of actual capacity utilisation are monitored, reported and trended.

Financial Management - Identification of critical versus non-critical investments and impact monitoring of rationalisation.

Service Desk - Statistics on ticket volume and resolution time, according to problem priority and severity, with dependence indicators on product type and helpdesk operator.

Incident Management - Email or SMS alerts to key staff are triggered by threshold violation, traps sent to a NMS or service desk to initiate a trouble ticket.

Problem Management - Proactively trending provides alerts to worsening performance or availability

Configuration Management – Using database attributes of key network components

ITILPeople.com feel that Visibility is a very sophisticated tool which, with the web front end, is easy to use and will provide organisations with invaluable management information to enhance the decision making process, and improve the end user experience.

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