The maturity of the market place means that all the products identified below do the job more than adequately. They all have web interfaces, and link into all the main alerting tools, and they are all capable of similar things. Increasingly, the choice of tool is becoming dependent less upon functionality and more upon individual perceptions and ancillary issues such as look and feel, support levels and, not least, costs.

ITILPeople.com recommends that anyone considering purchasing one of these tools should take additional time to get each of the companies identified to give a day’s demonstration of the products they have on offer, as ultimately the choice made will come down to the cost of the product and any personal preferences which a company may have.

ITILPeople.com have not considered the cost of these products when producing these details, and recommends anyone who is considering purchasing these products contact the companies involved to negotiate costs.

Below are details of various ITIL related products, this section of the site is currently being expanded.  In the future we aim to provide hints and tips on products and a message board for product discussions.

Applix - ITSM

Axios - Assyst

Clariteam - Visibility

HP - Service Desk

Infra Corporation - infraEnterprise

Managesoft - Managesoft

Mansystems - ExpertDesk

Marval - Open Pursuit / Open Trackit

OGD Software - TOPdesk

Peregrine - Service Centre / Asset Centre

Silverbear - Survey Manager

Touchpaper - Helpdesk for Windows / Change Manager

Does your company provide a service management product?  Let us know about it.