| Warm
Stand-by / Start / Site |
See
Intermediate
Recovery. |
|
|
| Waterline |
The
lowest level of IT detail of
relevance to the Customer.
Above are the services they use,
expressed in their terms.
Below it is technical, for IT
themselves to deal with. |
|
|
| Wide
Area Network |
A
computer network that spans a
relatively large geographical
area. Typically, a WAN
consists of two or more LANs.
The largest WAN in existence is
the Internet. |
|
|
| Work
In Progress |
Tasks
formally identified but not yet
completed. WIP reports
will normally comment on the
extent to which the WIP is
complete and on any aspect of
the WIP that changes previous
assumptions about time, cost or
quality. |
|
|
| Work
Instruction |
A
detailed set of instructions
that describe exactly how a
low-level activity must be
carried out. For example,
describing precisely how a RFC
record is created in the Change
Management software support
tool. See also Procedure. |
|
|
| Work-around |
A
method of avoiding an Incident
or Problem, either by employing
a temporary fix or technique
that means a Customer is not
reliant on a CI that is known to
cause failure. |
|
|
| Workflow
Diagram |
A
WFD maps out the way the work is
currently done showing each step
taken, the decision branches,
the time spent, any distances
travelled or people contacted,
and other important aspects of
the work. Having completed
the WFD, problem areas can be
identified and solution devised
and implemented. |
|
|
| Workflow
Position |
The
current status or position of an
Incident, Problem or Change in
its life-cycle. |
|
|
| Workloads |
Workloads
in the context of Capacity
Management Modelling,
are a set of forecasts which
detail the estimated resource
usage over agreed planning
horizons. Workloads
generally represent discrete
business applications and can be
further sub-divided into types
of work (e.g. interactive,
timesharing, batch). See
also Throughput. |
|
|
| Workstation |
Although
the term is sometimes used to
refer simply to a collection of
personal desktop devices such as
a PC,
monitor, printer, etc. it more
properly refers to a type of
computer used for applications
that demand a reasonable amount
of computing power and
relatively high quality
graphics, such as engineering
applications, desktop publishing
and software development.
In terms of computing power,
workstations lie between PCs and
Minicomputers.
Like PCs, most workstations are
single user devices. |
