29 July 2010

BS15000


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What is ITIL?
BS15000

BS15000 consists of eight sections:

Scope

Normative Reference

Definitions

General

Service Design and Management

Relationship Processes

Resolution Processes

Control Processes.

These sections form the basis for the assessment of a managed IT service.

The standard may be used for a variety of purposes, including for outsource tenders, ensuring consistency by all service providers, benchmarking and as the basis for formal certification.

For more details visit the BSI website.